Booking Terms

We aim to keep things as uncomplicated as possible and therefore we offer a straightforward letting agreement (with terms standard to many other self-catering holiday accommodation agreements). By signing the booking form, you are accepting the booking conditions. These are summarised as follows:

Provisional Bookings & Reservations

A provisional reservation will be held open for 7 days pending return of the booking form with 1/3 deposit. This can be paid either by cheque or by credit/debit card.

We regret that if we have not received your signed booking form with the appropriate deposit within 7 days, your reservation will lapse. The deposit is non-refundable.

The balance is due 6 weeks prior to the arrival date. Non-payment by the due date will be treated as cancellation.

Cancellation

In the event of cancellation, it will be subject to the following charges:

  • Less than 2 weeks prior to arrival date - 100% of full cost
  • Between 2-4 weeks prior to arrival date - 90% of full cost
  • Between 4-6 weeks prior to arrival date - 75% of full cost

Holiday Insurance

It is strongly recommended that you take out adequate holiday insurance.

This is to safe-guard against loss in the event of sickness, ill-health or any other unforeseen circumstances which may result in you having to cancel your holiday with us.

Cleaning & Security Deposit

With the balance an additional £100 will be required.

This is fully refundable after your visit providing the property is left clean and tidy.

If there have been any breakages or extra cleaning the costs will be deducted from the refund.

Cleaning, Damage & Breakages

Good care should be taken of the property and it should be left in a clean and tidy condition and in the same good state of repair as found. Any breakages should be reported and we reserve the right to charge for any non-trivial damage.

Arrival & Departure

Holidays normally start and finish on a Friday for Riverside/New Mill & Granary Cottage and on a Saturday for Caffyns Halt.

Short breaks are available in Riverside/New Mill & Granary Cottage either Friday to Monday or Monday to Friday.

The accommodation is available from 4.00pm on the day of arrival to 10.00am on the day of departure.

Number of Guests

The number of people occupying the particular cottage must not exceed the following:

  • Riverside Cottage 8 + cot
  • Caffyns Halt 6 + cot
  • New Mill Cottage 4 + cot
  • The Granary 2 + cot

Groups Under the Age of 18

It is generally not our policy to allow bookings for groups where the none of its members are 18 years of age or over.

Cots

A cot and highchair can be provided if required, please indicate such a need on the booking form.

Electricity, Heating & Linen

Electricity is included in the rent. Bed linen and towels are provided. However, please note that neither the linen for the travel cot nor beach towels are provided.

Smoking

The accommodation is strictly non-smoking therefore Guests are asked not to smoke inside.

Pets

Pets are only accepted at owners risk, in Riverside & Caffyns Halt under the condition that they are not left unattended or allowed on beds or furniture.

For each pet brought, there is a charge of £15.00 per week or part thereof. Please arrange for this at the time of booking.

We are sorry but we are unable to accept pets in New Mill & Granary Cottage.

The Letting

Occupation of the Cottage is for the purposes of a holiday let only and Guests may not part with possession of the property, or share it, except with members of the party agreed at the time of booking.

In the unlikely event of any maintenance or other important issues arising, the owners and/or their agents may require reasonable access to the property to deal with any such issues.

Force Majeure & Liability

We will not provide any form of compensation if we are unable to fulfil our obligations due to events outside our control.

For example, extreme weather conditions, terrorist threat, natural disaster, health risks, or other forces outside our control.

The use of the accommodation is entirely at the Guests risk and no responsibility can be accepted for injury, loss, damage, expense or inconvenience to the Guests or their companions, guests or property.

Data Protection

In accordance with the Data Protection Act 1998, New Mill Farm Holiday Cottages will be the sole controller of your personal data.

The use of your personal data is for the booking of accommodation with us and contact related to your stay.

Data may be passed to third parties, such as a bank, but strictly to process your holiday booking with us.

Complaints

We endeavour to take every care to prepare our properties to a standard whereby our visitors will enjoy their holidays.

If a problem or cause for complaint does arise, please let us know immediately, and we will endeavour to assist you.

We strongly recommend taking out Holiday Cancellation Insurance.

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